FAQs

1. Offer valid exclusively online at https://us.shayandblue.com .
2. Free Gift added automatically to your basket,
3. Discount applied at the online checkout with your unique code.
4. Cannot be used in conjunction with any other offer or promotion.
5. Discount is non-transferable, non-exchangeable and not valid on previous purchases. No cash alternative offered.
6. Where items are returned from orders benefiting from this offer, the refund you receive will be adjusted accordingly.
7. Shay & Blue reserves the right to withdraw, delay, interrupt, or
postpone the promotion or to modify all or part of the modalities of the present rules without incurring any liability.
8. Items purchased cannot be sold for commercial gain via any reseller or reselling website.

1. Offer valid exclusively online at https://us.shayandblue.com on your first order.
2. Discount applied at the online checkout with your unique code.
3. Cannot be used in conjunction with any other offer or promotion.
4. Discount is non-transferable, non-exchangeable and not valid on previous purchases. No cash alternative offered.
5. Where items are returned from orders benefiting from this offer, the refund you receive will be adjusted accordingly.
6. Shay & Blue reserves the right to withdraw, delay, interrupt, or
postpone the promotion or to modify all or part of the modalities of the present rules without incurring any liability.
7. Items purchased cannot be sold for commercial gain via any reseller or reselling website.

1. Offer valid exclusively online at https://us.shayandblue.com
2. Offer valid only across the Continental United States.
3. Discount automatically applied at the online checkout.
4. Select USA Ecomm Economy at the online checkout to enjoy the offer.
5. Can be used in conjunction with other offer or promotion.
6. Where items are returned from orders benefiting from this offer, the refund you receive will be adjusted accordingly.
7. Shay & Blue reserves the right to withdraw, delay, interrupt, or
postpone the promotion or to modify all or part of the modalities of the present rules without incurring any liability.
8. Items purchased cannot be sold for commercial gain via any reseller or reselling website.

1. Offer valid exclusively online at https://us.shayandblue.com .
2. Discount applied at the online checkout with your unique code.
3. Cannot be used in conjunction with any other offer or promotion.
4. Discount is non-transferable, non-exchangeable and not valid on previous purchases. No cash alternative offered.
5. Where items are returned from orders benefiting from this offer, the refund you receive will be adjusted accordingly.
6. Shay & Blue reserves the right to withdraw, delay, interrupt, or
postpone the promotion or to modify all or part of the modalities of the present rules without incurring any liability.
7. Items purchased cannot be sold for commercial gain via any reseller or reselling website.

At Shay & Blue, all our scents are ‘Eau de Parfum,’ with fragrance oil concentrations that vary by each fragrance.

Fragrances fall into scent families that can help you determine what you like, and to make it easier for you, we have already sorted our fragrances into their respective families in our menu.

Citrus: citrus fragrances have top notes that often come from oranges, lemons, or limes

Floral: as the name suggests, these include fragrances whose main notes are inspired by flowers

Light Floral: light florals contain flower extracts that are not as heady as the regular florals

Fruit: fruit-based fragrances are sweeter and have notes of fruits like peaches, blackberries, or watermelons

Woods: fragrances in the woods category could be described as “earthy” and are typically more intense and will last longer on your skin. They can contain notes such as oud, patchouli, frankincense, and sandalwood

Spice: a mix of woods and sweetness, with a hint of pepper, vanilla, or cardamom. These fragrances create a bridge between the intense woods and the lighter fruit or floral scents

Yes. However sometime it's not good to burn s##t! So on occasion we synthesise the fragrance notes from alternative naturals to replicate that of the smell of burnt wood or leather. You get us?

Generally as time goes on a fragrance might lose its top notes, but if you store it in a cool, dark place, your bottle will last you a few years.

For best results, pop your fragrance away in the cupboard. If you notice any strange smells coming from your perfume after a prolonged period. Please do contact us.

Speak to Sophie. Book a fragrance consultation here

No. Never have and never will! We are cruelty free, PETA certified and proud.

They are indeed! They are also gluten-free. We want to make sure that our fragrances are safe and suit everyone.

Unfortunately once an order has been placed we are unable to cancel it. We use a third party warehouse and as soon as they receive your order it is picked for delivery. Should you wish to cancel your order please either refuse the delivery or return your order via our returns portal.

Yes you can, when you check out you can ship to an alternative address to that of your billing address.

If you need to change an address once you have ordered. Please chat to us immediately and we will see if we are able to change your details for you.

We want you to be as happy as possible with your order. We offer a 30 day returns period and you can return any unopened product to us.

We offer returns via Royal Mail, DPD, DHL and US Post. We do charge a small amount to return to cover for restocking and quality checks.

When you purchase a subscription product you'll receive repeat deliveries.

These are based on the subscription duration and frequency that you select.

You can cancel a subscription any time from the account area or menu. Scent Club orders or some subscriptions with discounted prices may require a minimum number of deliveries before cancellation.

You can checkout using any recognised Credit/Debit cards, Paypal or Apple Pay. All payment details are stored in accordance with local compliance and law.

Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visitwww.afterpay.com[https://www.afterpay.com/en-US]

Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Installments with Afterpay can only be applied to purchases made on https://us.shayandblue.com

Payment options depend on purchase amount.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.

For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Check out the Afterpay Payments FAQ. [https://help.afterpay.com/hc/en-us/sections/203376123-Payments]

Afterpay orders are delivered pursuant to delivery time frames presented by YourName after you complete your order online.

Yes, transaction value limits apply to purchases made on https://us.shayandblue.com using installments by Afterpay.

You will be prevented from using Afterpay and you may be charged a late fee.

Pay-in-4 purchases are always interest-free.

Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.